Support
Need a hand with Élan Tracker? We're happy to help.
Contact
Email us and we'll get back to you, usually within a couple of days.
Tip: if you write about a specific issue, mention your iOS version and your iPhone model — it helps us help you faster.
Frequently asked
Is my data private?
Yes. Your training data stays on your device and syncs only through your own private iCloud. We have no servers and never see your data. See our Privacy Policy.
How do I sync across my devices?
Sign in to the same Apple Account on each device and keep iCloud enabled for Elan (Settings > Apple Account > iCloud). Your data syncs automatically.
Apple Health isn't showing my workouts
Grant read access in iOS Settings > Privacy & Security > Health > Elan, or from the app's settings. Elan reads your Health data; it only writes the workouts you track with Apple Watch and the perceived effort you rate.
How does sharing with friends work?
It's optional: nothing is shared until you invite someone. You invite someone with a link; they get a read-only view of your performances and workouts. You can remove a friend at any time, and the privacy policy lists exactly what is shared.
Subscriptions: restore, manage, cancel
Purchases go through the App Store. Use “Restore Purchases” in the app if you changed device. To manage or cancel, open the App Store > your account > Subscriptions.